We are pleased to offer complimentary Ground shipping with UPS on all orders shipping within the United States. We also offer UPS 2 Day Air and UPS Overnight with rates that are determined based on your location and number of items purchased. You will see the rates calculated at checkout after entering your shipping address. If you selected our complimentary shipping option, once your order is processed and ready to ship, standard UPS Ground may take up to 7 business days.

We also ship internationally via DHL Global, which takes between 5-13 business days depending on your location. Your shipping rate will be automatically calculated at checkout. 



You can check the status of your order at any time simply by logging into your account and clicking 'View Order Status'. If your order states “Unfulfilled”, your order has been received and is being processed by our warehouse team. Please note order processing may take up to 2-3 business days. If your order has “Shipped”, you will see a delivery tracking number. Please note that it can take up to 48 hours for the tracking information to be updated once the tracking number has been assigned. You will also receive a shipment confirmation email with your tracking number as soon as your order is on its way! 
If you have any questions about the status of your order, please contact our lovely support team hello@jaclynjonesusa.com.



We want you to be completely in love with your Jaclyn Jones USA purchase! And we understand that sometimes things just don’t work out. That’s why we gladly offer a full refund on any unworn, unused merchandise purchased from our website within 30 days of delivery. All items must be in their original packaging. If you need to return your item(s), email us with your order number to get started.

Once our team reviews your return request, you will receive an email confirmation with your pre-paid return label and tracking details. Don’t forget to keep your return tracking number for your records. You may choose to use an alternative carrier to ship your return item(s), however, you will be responsible for the cost.

You will receive an email notification as soon as we receive your returned item(s). Your refund will be issued back to the original method of payment within 7 business days of receipt. 


If you receive an incorrect item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing hello@jaclynjonesusa.com and we will make sure you are taken care of promptly.


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